Welcome to Imago ConnectHub, where we bridge the gap between convenient online shopping and vibrant community engagement. We value your satisfaction and trust. Below is our policy on refunds and returns, designed to ensure a seamless experience for both your shopping and community participation.
Policy Duration
Our return policy is active for 30 days from the date of your purchase. If 30 days have gone by, we regret that we cannot offer a refund or exchange.
Eligibility for Returns
To qualify for a return:
- Items must be unused, in the same condition you received them, and in the original packaging.
- Receipt or proof of purchase is required.
Non-Returnable Items
We cannot accept returns of:
- Perishable goods such as food or flowers.
- Newspapers, magazines, and similar products.
- Intimate or sanitary goods.
- Hazardous materials, or flammable liquids or gases.
- Gift cards, downloadable software, and specific health and personal care items.
Returns from Our Community Platform
For items purchased through our community platform events or promotions, the same return policy applies. Please ensure the item is eligible for return as per the above conditions.
Processing Returns
Do not send your purchase back to the manufacturer. For a smooth return process, please provide a receipt or proof of purchase.
Situations Involving Partial Refunds
Partial refunds may be issued in the following cases:
- Books with obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item not in its original condition, is damaged or missing parts not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we’ll email you to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, recheck your bank account, contact your credit card company, and then your bank, as it may take some time for your refund to be officially posted. If you’ve done all this and still have not received your refund, please contact us at gerda@connecthub.ee
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at gerda@connecthub.ee
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Need Help?
For any questions related to refunds, returns, or your experiences with our online shopping and community platform, please don’t hesitate to contact us at gerda@connecthub.ee
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